SoapBox Republic

Public informational site

Safety & Support

Email is our only support channel. There is no help desk, chat queue, or ticket portal behind this page. A person reads the mailbox and replies by email.

If someone is in immediate danger, contact local emergency services first. We are not an emergency service and cannot dispatch help.

The only public contact address is support@soapboxrepublic.com. Opening that link does not send a message by itself.

Who we are

SoapBox Republic is a United States civic-information project, operated by Brilliant Technica LLC, dba SoapBox Republic, 150 4th Street #534A, Oakland, CA 94607.

How to reach us

Email support@soapboxrepublic.com for Safety & Support, including a request to delete a support email thread. That mailbox is the only public contact named here.

We aim to reply within one to three business days. That is an aim, not a guaranteed response time, and we do not promise a resolution for every message.

It helps if your message says what you were doing, what you expected, and what happened instead. Please do not send passwords or payment details. We never ask for a password by email.

This page does not create a separate privacy officer, DPO, legal department, helpdesk, or ticketing vendor. It does not publish a second public address.

What this contact covers

Under the first-policy scope, this contact is for the public informational website and emails sent to support@soapboxrepublic.com. It does not open live product accounts, live Political Profile, Civic Participation, or Civic Credibility collection, or a production user database.

Safety reports

Reporting and blocking for the iPhone app happen inside the app, from the post you want to report. This website has no report form and cannot receive a report about app content on your behalf.

You can still email us about a safety concern. Reporting and blocking are member safety tools. They are not a full moderation desk and not a legal determination.

Deletion of a support thread

There is no automated delete-my-account path and no automated database deletion path under this first-policy scope, because that scope does not include live product accounts.

To request removal of a support email thread, email support@soapboxrepublic.com and ask us to delete that inbox thread. Deletion is manual: if you ask for removal from inbox or threads, we delete the email thread by hand.

Account deletion for the iPhone app is started from Settings in the app. This website does not provide a delete-account control.

What this page does not do

How we handle what you send us is described in the Privacy Policy.